1. These terms and conditions will apply to all contracts entered into between NORTH EMBROIDERY AND PRINT and its customers.
2. NORTH EMBROIDERY AND PRINT agrees to carry out the work requested by the customer in accordance with their written order description.
3. Full payment for goods must be made at the time of ordering. Unless agreed by NORTH EMBROIDERY AND PRINT that a deposit (50% of the total order cost) will be made by the customer upon ordering and the remaining (50% of cost) to be paid on or before collection/delivery of the goods. If goods are collected and full payment has not been fulfilled by the end of the calendar month following collection/delivery then interest shall accrue thereon at a rate of 10% per month from the date of ordering.
4. Ownership of goods supplied by NORTH EMBROIDERY AND PRINT will not be handed over to the customer until full payment has been made by the customer.
5. In any event that the customer requests to change their artwork/design/order details during the period their order is held, where NORTH EMBROIDERY AND PRINT will always try to accommodate changes, NORTH EMBROIDERY AND PRINT reserve the right to make additional charges on the order in reference to the changes being made, and reserve the right to alter delivery timeframes to accommodate new changes.
6. There is a cancellation period on all orders during the time from the point of ordering up to the time the order has started the production/personalisation process. Once orders have reached this stage, then cancellation cannot be made and full payment is liable from the customer to NORTH EMBROIDERY AND PRINT.
7. Returns cannot be made on embroidered/printed items due to being bespoke. Customers must check their order on collection/delivery and report any defects within 24 hours to be resolved with NORTH EMBROIDERY AND PRINT, any reports made after such time cannot be dealt with. Returns made by the customer are accepted by NORTH EMBROIDERY AND PRINT at their own discretion. Returns may be made on any ‘blank’ garments, that have not been embroidered/printed and returned in an unworn/washed condition within 28 days.
8. These terms and conditions will apply to all orders and contracts entered into with NORTH EMBROIDERY AND PRINT.
9. NORTH EMBROIDERY AND PRINT reserve the right to cancel any order during the period of the order being held for reasons NORTH EMBROIDERY AND PRINT feel they cannot meet order requirements.
10. NORTH EMBROIDERY AND PRINT withhold the right to refuse orders, at their sole discretion, where they request; offensive language, offensive imagery, any copyrighted content.
CANCELLATION PERIOD AND RETURNS
All orders may be cancelled at any time during the point of ordering up to the time the production process has started. This means when garments have entered machinery and personalisation cannot be undone. If cancellation is requested after the production stage has started then the full order payment will be liable by the customer.
Returns may be made on plain/blank garments supplied by NORTH EMBROIDERY AND PRINT within 28 days in a new/unworn condition for a full refund. Refunds cannot be made on any items that have been embroidered/printed/edited in any way due to the bespoke aspect of the item. In the rare event that NORTH EMBROIDERY AND PRINT have made an error against customers order requests, then NORTH EMBROIDERY AND PRINT will be responsible to replace that aspect of the order. Orders must be checked on collection/delivery and faults to be reported within 24 hours.
DELIVERY
Delivery cost of orders will be determined by the weight and size of the parcel(s). Once parcels have been dispatched by the selected courier, the parcel(s) will then be out of NORTH EMBROIDERY AND PRINT’s control and will not be responsible for any late deliveries or damaged parcels. Any late deliveries or damaged parcels must be reported to the courier.
